What should communication with disaster victims be like? – Health news
Contacting and communicating with victims and victims of disasters by phone and communicating with them, Prof Dr Haydar Sur said, ‘It is a big mistake to be careless in this kind of communication by thinking ‘He doesn’t see me anyway ‘. Even on the phone, a person’s body position and emotional state are reflected in their voice, and the person on the phone understands our attitude from these reflections. It is very important that these people’s trust in us is not violated in any way so that we can help. In addition to the words we choose in telephone communication, factors such as our intonation, the intensity of our voice, whether we give the other person the opportunity to speak and our speaking speed must be friendly and purposeful.” said.
Barriers to communication must be recognized
Referring to the communication barriers that can arise in disaster situations such as earthquakes, Sur said, “People who serve the victims and victims should be aware of the communication barriers that can arise and do all they can to overcome them.” said.
Several factors can interfere with communication
Public health expert Prof. Dr. Haydar Sur stated that there may be some obstacles to communication in disaster situations. Prof Dr Haydar Sur noted that these barriers could be cultural differences between professionals and users of services, barriers such as lack of training and sometimes physical barriers such as geographical distances when people have to travel to access services. Other barriers were mentioned as language barriers, barriers caused by the inability of the victim and victim to concentrate after severe physical or emotional trauma, and barriers caused by reasons such as injury.
Service providers have obligations
Stating that the people who serve the disaster victims and victims have certain obligations to carry out the communication in the most accurate manner, Prof. Dr. Haydar Sur said, “People who serve victims and victims are obliged to build the relationship on trust on building, understanding and overcoming communication barriers, and arriving at an effective assessment through observation and questioning.” said.
Communication based on trust
Expressing that the experience of coming out of disasters with great losses or being a victim of crime can have consequences that will turn every aspect of life into chaos and chaos. Dr Haydar Sur said: “A common feeling reported by victims after a crime is that they lose control. Because victims have no control over their grievances, this sense of helplessness can persist in other areas of their lives and create suspicion and distrust of other people and the criminal or juvenile justice system in general. It is important that victims regain control of their lives and develop trusting relationships with people who can help them cope with the problems they are experiencing.” he said.
Must return
Public health expert Prof Dr Haydar Sur emphasized that having good information and being able to provide useful and relevant resources to victims is key in building trust and said: “If we can provide timely and accurate information, we should doing. If such information is not available at the time of communication, we must inform the individual that we will attempt to obtain it within a specified time frame and we will return to them, and we must do so. gave advice.